Why going paperless will help you, your client and the environment

How many times have you wished for easier Handovers? Or wanted to find an important project file quickly but couldn’t find it? Going digital may seem daunting, but it can make the entire process so much easier and more efficient for everyone involved, throughout the life of the property. 

Digitising the Handover process can help to reduce admin costs, time, and post-build issues, improve transparency and brand perception, and stop paper wastage – making your company more competitive and environmentally friendly.

Going digital with inndox is a win-win situation for everyone!

What documents a Builder should give to a client at handover.

Handover documents?

What documents a Builder should give to a client

Professional Builders know that the days of leaving a few manuals and the garage remote in the kitchen drawer are long gone. Customers today expect a better experience.

Here is a list of items that could be included.  What is included will depend upon the type of building and inclusions.

1. Building Contract

2. Approvals and Permits

3. Final Certificates

4. Manuals (Appliances etc)

5. Maintenance information

6. Warranties

7. Plans

8. Finishes Schedule e.g. Details of paint, tiles, carpets etc

9. Product information

10. Trade contacts

You should also get at least two sets of keys to locks (doors and windows), alarm codes and remote controls.

This list is not exhaustive but does give an idea about the sort of documents and items that should be provided.

If you want a free copy of our “Ultimate Handover Checklist” prepared by a Building consultant and Property lawyer then click here

If you would like to see a no obligation 20 min demo of award-winning inndox software (that clients pay builders to set up for them) and easily manage handovers, defects management, and post-build customer service for Builders then click here

Practical Completion: 3 Key Items

The 3 Key items that need to be considered for Practical Completion are:

1.   Minor defects and omissions - these should be recorded on a signed defects document, signed by the Builder (or their representative) and the Client (or their representative). This document should formally acknowledge the times, issues and defects that have been agreed on, and also the defects where there is disagreement. 

2.    Contracted work completed properly. The contracted work needs to be completed in accordance with the Building Codes, Standards, relevant laws, and contract documentation.

3.    Certificates. Some contracts require provision of all inspection certificates, collection of all the necessary Form 16s, and the final inspection certificate known as Form 21. 

These key items are often a condition for the final payment from the Owner. 

Once Practical Completion has been reached and the final payment has been made, all the relevant files are provided to the Owner at handover.

inndox can help you manage your handover and provide the next level of service - a digital handover in a convenient app that helps Owners manage and maintain their biggest asset.

No more worrying about warranties with inndox

Warranties are important to be included in the Handover to the Owner.

Noting the Warranty expiry dates for all the products and household appliances is usually overlooked. It's not until something goes wrong with the equipment, that the Client will search through their Handover records to find the product Warranty that may have already expired. This results in the Client often missing out on a legitimate claim causing them undue expense and inconvenience.

What if a Client calls asking for their Warranty information a number of years after completion? Would you know where to find them? Who was the person responsible for archiving those documents? Your client may expect you to retrieve those details and may get frustrated if a seemingly simple task takes hours to be accomplished.

When using inndox, your Clients get an easy-to-use app with Warranty Expiry options that alert them when the warranty is one month before expiry giving them ample time to check the appliance and make a claim if appropriate. Both you and your Clients get peace of mind having access 24/7 to all the property information including the important documentation for product Warranties.

So next time you get that call from the Client asking you where the Warranty details are, just direct them to their inndox!

What documents should you give to a client at handover.

Handover documents?

What documents should be provided to clients

Professional builders and property developers know that the days of leaving a few manuals and the garage remote in the kitchen drawer are long gone.  Customers today expect a better experience.

Here is a list of items that could be included.  What is included will depend upon the type of building and inclusions.

1. Building Contract

2. Approvals and Permits

3. Final Certificates

4. Manuals (Appliances etc)

5. Maintenance information

6. Warranties

7. Plans

8. Finishes Schedule e.g. Details of paint, tiles, carpets etc

9. Product information

10. Trade contacts

You should also get at least two sets of keys to locks (doors and windows), alarm codes, remotes controls.

This list is not exhaustive but does give an idea about the sort of documents and items that should be provided.

If you have any questions email us and we are happy to help