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Frequently asked questions

General Questions

+ How much does inndox cost?

For Companies such as: Builders, Property Developers, Architects, Agents, Consultants

  • From $69 p/month for your first 50 properties
  • Your coustomer pays you $220 (small jobs) or $550 (larger projects) to set up inndox for them. You keep this fee. Some of our clients prefer to provide inndox to their customers complimentary.
  • $330 paid to us to provide an onboarding setup with your brand and custom templates or set your self up and save the fee.
  • Live support from our Australian based team
  • Share the logbook with your customer before handover
  • Maintenance and warranty alerts for after sales service and ongoing referrals
  • Defects management feature (called - "Issue log")
  • Your customer gets access to their online logbook from your website or login at inndox.com.

For a residential property owner who wants to set up their own inndox logbook, it's just $19 p/month. If the company that sponsors your inndox logbook ceases the sponsorship. You can pay $19 per month or download your data for free.

+ Why inndox?

inndox is a digital logbook for major assets like residential and commercial property, caravans, boats and vehciles. inndox is used by Companies to provide a fast and easy handover and automate after sales service to help owners manage warranties and maintenance.

inndox also empowers property owners by giving them control of their property records and maintenance while ensuring available data is their to be easily transferred to the next owner.

inndox can be shared with a prospective buyer at sale time to give them confidence that the home (or other asset) has the necessary approvals and certificates e.g. Flammable cladding clearance, Pool safety Certificate, Electrical safety Certificate, Certificate of Classification, Gas Safety Certificate and all other property related records the seller wants to share. This creates a lot of confidence with a buyer to pay the maximum sales price.

This logbook can be then be transferred to the new owner when the asset is sold and kept up to date by the new owner. If the asset is still under warranty the new owner will be sent regu;lar alerts about warranty expiry dates and defects management (if this was set up by the compnay sponsoring the inndox logbook).

+ What is a logbook?

A logbook is a what we at inndox call a digital record of the asset.

+ Are my records confidential?

Very safe. We have bank level encryption and your records are kept secure on AWS cloud servers. The same ones used by Governments and Fortune 500 companies around the world.

+ Is inndox right for me?

If you are a Builder who builds at least 3 houses a year.

A Real estate agent that sells more than 10 houses per annum

A developer that does at least one development a year.

A property inspector that does at least 10 inspections per month.

An Architect that does at least 10 projects per annum.

A home owner who wants to make sure everything about their property is properly managed.

A property owner in a flood-prone or bushfire prone area needing records and alerts in one place for peace of mind and easier insurance claims

A Commercial property owner.

+ Can I have a free trial?

Better still, subscribe to inndox and get all the features and service that goes along with it. If you are not satisfied you can get your money back for the first 90 days.

+ I have a few questions about inndox?

Send us an email to info@inndox.com.au and we will reply ASAP.

+ How can I have an inndox Demo?

You can meet one of our team for a LIVE 20 min Zoom or Teams Call. We call it our "Discovery Demo". It's a great way to help you find out if inndox is right for you, how to get set up and use the main features. Book here.

+ inndox reviews?

Inndox has 5 star ratings on Google and Capterra! If you are using inndox and would like to leave a review please do so! Leave a review If your review is less than 5 stars, please let us know before you post so we have a chance to make it right. Thanks!
Just leave your feedback right here on the live chat and we'll get back to you as soon as we can.

 

BUILDERS

+ What if I need to Handover multiple properties (e.g.100 apartments) is there an easy way?

Yes! inndox has Cloning that allows you to 'copy' a logbook. Once copied, simply change only the address and any other unique details and save the logbook.

+ What should be included in a Handover?

Professional Builders know that the days of leaving a few manuals and the garage remote in the kitchen drawer are long gone. Customers today expect a better experience.

Here is a list of items that could be included. What is included will depend upon the type of building and inclusions.

  • Building Contract
  • Approvals and Permits
  • Certificates
  • Manuals (Appliances etc)
  • Maintenance information
  • Warranties
  • Plans
  • Finishes Schedule e.g. Details of paint, tiles, carpets etc
  • Product information
  • Trade and Supplier contacts
  • You should also get at least two sets of keys to locks (doors and windows), alarm codes, remotes controls.

This list is not exhaustive but does give an idea about the sort of documents and items that should be provided. Our team will help you with this when you onboard with inndox.

If you have any questions [email us] and we are happy to help or just get started with inndox.

+ Does inndox work with Master Builders eDocs platform?

Yes, inndox works with Master Builders eDocs!

Save your handover files into a folder. For a guide to this check out our Blog Post “What documents to include in a Builder Handover”.

Go to inndox.com and register for a free Demo so we can make sure inndox is right for you.

+ What if I decide to stop paying for inndox, what happens to the customer?

Your customer and your reputation will be looked after.

If you deactivate your account we will email all of your customers that received an inndox logbook advising them that you will no longer be sponsoring their account. They will be given the option of signing up to use inndox themselves and pay only $19 per month for up to 10 properties OR they can download their data for free.

+ How does Defect Management work?

When you handover the logbook to the customer from inndox, make sure the Defects management button is set to "ON"

Let your customer know that they can report a defect from their phone or Ipad when logged in to inndox app.

A company account user can also record a defect into inndox once you are made aware of it.

 

OWNERS

+ I am a homeowner and want an inndox logbook, how can I get one?

You can get started with inndox as a home owner. Click here

+ What is the Owner Dashboard?

This is what the Owner sees when they log in to inndox. It can store files like Plans, Photos, Videos. It can manage Warranties and Maintenance. You can also share inndox with trusted persons like your Solicitor or Property manager.

+ How does an Owner share inndox with someone?

Easy. Just select the folder you wish to share and then click the 'three dots' actions button and select 'Share' and fill in the name and email of the person you want to share access to that folder.

E.g. Share inndox with your Property Manager so they can upload files like: lease agreements, entry condition reports, maintenance receipts, exit reports, contacts, handover files from the builder and more.

+ How does inndox transfer to the next owner?

When the property is sold the seller can transfer the property to the new owner. The function is found on the Owner dashboard under the three dots action button at the top right of your screen.

+ I am a property owner and want an inndox logbook, how can I get one?

You can set up your an inndox logbook for just $19 p/month. Visit inndox.com to get started or contact us at info@inndox.com if you have any questions.

+ I'm a property owner selling my property. Can I show my inndox to a buyer?

Sure. Just share an inndox folder or the entire logbook with your Real estate agent with the files you would like to share. Just make sure there is no personal or senstive information before you share.

Just contact us at info@inndox.com and we can send you an updated link or contact your Builder and ask them to cancel the logbook transfer and send it again.

+ I'm having difficulty logging in to my account?

Find the 'Activation" email and follow the steps carefully.

  1. Click on the green "Activate my account" button
  2. Select a password of your choosing
  3. Accept the logbook transfer
  4. Click on the logbook image to view your logbook.

If you are still having troubles registering your account then please contact us via the onscreen live chat or send an email to info@inndox.com and we will be in contact ASAP. Once you have activated your account, visit www.inndox.com and login at the top right hand corner of the page.

+ My Builder has told me about inndox to manage my property records and maintenance. What are my options?

The Builder is likely to charge you a fee to set up the inndox account. The Builder will need to assemeble the relevant files and contacts for your project and upload them to your account. They may also program warranty and maintenance reminders that will be sent to you via email and recorded in your account. The set up fee is likely to be $220 for smaller projects and $550 for larger projects. You will have free access to inndox while the company that provided the inndox to you is an inndox subscriber. You will be notified if their subscription ends and you will be given an opportunity to continue with inndox for $19 p/month or just download your data for free. Alternatively you can let your access lapse and reactivate your account in the future, but after a time we need to purge inactive accounts for privacy reasons.

+ How can a property owner set up Warranty Expiry Reminders?

inndox has a Warranty Expiry feature to help you maintain your building materials, products & appliances.

Step 1. Warranties need to be applied to a file saved into inndox by the Company or the Owner. Go to the warranty document or product manual on your dashboard (in Folder or find relevant file)

Step 2. Click/tap on "Warranty expiry"

Step 3. Enter the expiry date into the calendar

Step 4. Click/tap the "Set Warranty" button

Your warranty expiry date is now recorded against the warranty document. This can be edited if necessary.

For convenience - the expiry dates are colour coded so that you can instantly know where your warranty is at.

GREEN means still in warranty

AMBER means expiring soon

RED means out of warranty

A warranty reminder must be set at least three months into the future.

The warranty reminder email is sent three months before the expiry date.

Your dashboard will display the next 3 warranty expiry dates so that you can always be up to date.

Examples of some common warranties for your property:

  • Air-conditioning units

  • Dishwasher

  • Oven

  • Refrigerator

  • Washing Machine

  • Termite Warranty

  • Building Defect Warranty

  • Building Structure Warranty

  • Hot Water System

  • Furniture

  • Appliances

  • Building products / materials

+ How can a property owner set up Maintenance Reminders?

inndox has a property maintenance feature to help you care for your property.

Step 1. Click/tap on "Maintenance Reminders" on your inndox dashboard at the top right

Step 2. Enter in the details: Title, Due Date, select if Recurring & End date, if additional person for reminder, Who it is scheduled for & add any notes

Step 3. Finally click on add maintenance item

Your important maintenance reminder is now scheduled and you will receive alerts from your inndox app, 4 weeks in advance.

Examples of some typical maintenance checks:

  • Annual Termite inspections

  • Annual Pest Sprays

  • 6 monthly gutter cleaning

  • Annual Smoke Alarm battery replacement

  • Annual air-conditioning service

  • 6 monthly window cleaning

  • Monthly garden maintenance

  • Annual timber deck re-coating

  • 5 yearly hot water system valve replacement

  • Annual water tank service

  • Annual water filter replacement

  • Annual pressure wash of pavers, driveways

  • Fortnightly pool checks and cleaning

  • Annual pool equipment inspection

  • Annual carpet cleaning

  • Annual curtain & blind cleaning

Here are some consequences for not caring for your property:

spending thousands of dollars on repairs such as structural integrity issues caused by water leaks potential fire hazard or drainage issues by not having your guttering cleaned on an annual basis ***termite infestation due to unexpected termite invasion by not having annual termite inspections

By using inndox to manage all of these important tasks, you will feel more relaxed.

For example, you will have peace of mind that:

  • your painter gets notified in advance when the timber decks need re-coating,
  • your plumber will be notified before the water tanks, hot water system and refrigerator filter services are due,
  • the air-conditioning technician gets advance notification that you want your air conditioning units serviced, and
  • the window cleaner gets notice that your windows need cleaning.

No more diarising or simply forgetting. Become a paper-less and care-free property owner.

+ Can I create an inndox for my property when I'm selling it?

Yes. inndox is an ideal way to show potential buyers all the information to give them confidence in proceeding. Here are some exapmples of documents you can upload to inndox. Make sure you don't share any confidential details and have verified the identification of the person that is receiving the shared files for security.

+ What files can I share with others?

Any documents of files for the property or asset can be shared in an online folder. Don’t include any personal information like legals or finance:

  • Floor plan

  • Contract

  • Photos

  • Videos and Virtual Tours

  • Approvals and Permits - Building and Planning etc

  • Reports such as: Building, Pest, Pool, Electrical, Plumbing, Strata, Asbestos and more

  • Maintenance information like user manuals and product information

  • Paint colours

  • Information Memorandum - including lease details as appropriate

  • Certificates - Form 16’s, Form 21’s, Occupancy Certificate, Pest management treatment Certificate

  • Links to websites (while not actually a document) can also be added

+ Can I just share the entire logbook with my partner or friend?

Yes. Make sure the person you share is someone you trust. You can give them read only access or full admin access where they can add and delete data. You can decide what level of access you want them to have at the time of sharing the logbook. You can alwsys revoke and edit the sharing at any time.

+ As a property owner, what data can I put into my inndox?

Keeping your valuable property records safe and secure is essential for the maintenance and protection of your asset.

Unfortunately we can be affected by fire, floods, cyclone, storms and other events that can necessitates an insurance claim.

FILES Property related files and critical documents

Provide the name, address, email and phone number for handy contacts like:

  • Plans - Architectural, Structural

  • Specifications

  • Finshes schedule - Paint colours, Floor finishes

  • Approvals and Certificates

  • Product manuals

  • Maintenance information

+ My file type was not accepted. How can I upload the file?

All file types can be uploaded inside a Zip file.

Simply compress (Zip) the file and upload it to inndox.

+ Why does inndox not accept upload of my file?

Usability. We accept the common file types. If we accepted all file types then other people that receive your logbook in the future may not be able to access the data. You can alwsys upload the file inside a Zip folder or contact us at info@inndox.com and we can help with adding the file type.

+ Can I add my own contacts?

Use the inndox contact list to add your own contacts

Provide the name, address, email and phone number for handy contacts like:

  • Pool shop

  • Gardener

  • Handyman

  • Painter

  • Electrician

  • Plumber

  • Babysitter

  • Neighbours

  • Local Restaurants / Cafes

+ Can I add my own warranties?

Record the warranty expiry dates so you don't forget them

This can be for items like:

  • Builder's maintenance warranty

  • Builder's structural warranty

  • Aoppliance warranties - Air-con, Heating, Oven, Cook top, etc

  • Products - Windows, Carpet, Termite barrier, Roof covering

+ Can I add my own maintenance reminders?

Set up Mainetance reminders for yourself or your trusted service team or tradespeople

This can be for items like:

  • Annual Pest inspection and treatment

  • Smoke alarm service

  • Heating and Cooling system service

  • Testing of Safety Switch (ELCB)

  • Periodic service

+ How does a property owner report a defect to the builder using inndox?

If its a serious emergency like a fire or other then call emergency services in your area immediately.

Do not put yourself into any danger near live electrical wires of other unsafe siuations.

If the defect is "Urgent" such as a significant plumbing leak or electrical hazard then consult the contacts in your inndox and call them immediately and if there is no contact or they do not answer within a few rings then contact an alternative service provider and explain the problem to them and have it rectified without delay so that the building is safe and sound.

After the service provider has been contacted, make the area safe and do what is necessary to minimise any further damage to the property without putting yourself or others in harms way.

Next you should report the Defect to your Builder using the "Defects" feature of inndox. Here are the steps.

(These are also the steps for 'non-urgent' defects.

  1. Using your phone or tablet device login to inndox and find the "New defect" button

  2. Select if the defect is Urgent. An example of an 'Urgent' defect would be a safety hazard or plumbing leak.

  3. Make notes under "Description" to help the Builder by explaining what the building defect is, when you first noticed it where it is located, why is a problem and what you would like the builder to do.

  4. Now take a few clear pictures with your phone or tablet and add these to the defect report. TIP Take photos both close up and a few metres away so the extent and the severity of the defect is known.

 

MANUFACTURERS

+ What if I need to Handover multiple products (e.g.10 Caravans) is there an easy way?

Yes! inndox has Cloning that allows you to 'copy' a logbook. Once copied, simply change only the address and any other unique details and save the logbook.

+ What should be included in a Handover?

Here is a list of items that could be included. What is included will depend upon the type of building and inclusions.

  • Contract
  • Certificates
  • Owner Manual
  • Maintenance information
  • Service locations and contact details
  • Warranties
  • Plans
  • Finishes Schedule e.g. Details of paint, carpets etc
  • Product information
  • Supplier contacts
  • You should also get at least two sets of keys to locks
  • Registration
  • Safety euipment

This list is not exhaustive but does give an idea about the sort of documents and items that should be provided. Our team will help you with this when you onboard with inndox.

If you have any questions [email us] and we are happy to help or just get started with inndox.

+ Does inndox work with other industry software?

Yes, inndox can integrate with industry software

Discuss your requirements with us.

+ What if I decide to stop paying for inndox, what happens to the customer?

Your customer and your reputation will be looked after.

If you deactivate your account we will email all of your customers that received an inndox logbook advising them that you will no longer be sponsoring their account. They will be given the option of signing up to use inndox themselves and pay only $19 per month for up to 10 logbooks OR they can download their data for free.

+ How does Warranty Management work?

When you handover the logbook to the customer from inndox, make sure the "Issue log" button is set to "ON"

Let your customer know that they can report a warranty issue from their phone or Ipad when logged in to inndox app using "Issue log" feature.

A company account user can also record an issue into inndox once you are made aware of it.