How it works for homeowners and business owners

They visit your Council website and click the link to sign up for their inndox climate app. Federal, State, and Territory government funding for disaster resilience should be available for your State or Territory. Our climate app has already been validated in a pilot involving flooded residential and commercial properties in Brisbane.

Contact Us to find out more.

How it works for organisations leasing council buildings

Council asset officers are set up with a Master Account and dashboard for user statistics and share relevant customised sub-accounts with the organisation’s committee or individual responsible for the lease with council.

Lessees add their own files and contacts to ensure compliance under their lease. They can also invite professionals such as property managers and solicitors to access, upload and share information.

Lessees have unique digital tools to help manage the facility or organisation and prepare for the next natural disaster. Including; How-to Videos, Emergency plan templates, Evacuation plan, Hazard maps for floods and bushfires, maintenance reminders, and contacts for maintenance and emergencies.

• Securely store sensitive critical docs in their “Private folder” like employee details and, Insurance policies.

• Lessees upload property files like floor plans. operation manuals, asbestos register, electrical safety, accounts, asset management, WHAS info, induction procedure, contracts, agreements, certificates, approvals, manuals, and more.

• Lessees upload photos of fixtures, fittings, furniture, and other valuables as evidence for any future insurance claims.

• Council asset managers can upload entry condition reports, maintenance receipts, lease agreements, and more. They can also send updates on the new requirements, council programs, and news.

• Share with their accountant, treasurer so they can manage accounts and reporting.

• Templates and Videos that help lessees prepare for natural disasters like floods, storms, bushfires, and cyclones.

• Delivered in multi-lingual format if requested.

• Organisations will be sent customised ‘Maintenance reminders’ for things like Renewing contents and public liability insurance, servicing fire safety equipment, testing safety switches, renewing evacuation diagrams, test and tag compliance, update committee details to ensure correspondence is received.

  Contact Us to find out more.

How it works for heritage buildings

• All the document management, maintenance management, defects management (if recent works have been completed), warranty expiry alerts, fire safety and emergency management

• Council can provide the climate app or suggest heritage building owners use it to meet their obligations to store information and manage the heritage building. e.g. paint colours, DA conditions, Asbestos register,

• Information can be shared via the app with council, heritage architects, trades and others

• The app can be transferred to the next owner at time of sale giving the new owner the complete known history of the property and way to manage the building

  Contact Us to find out more.

Frequently asked questions

What is inndox climate app?

Inndox climate app is a disaster management preparedness system that Council can provide to their residents to help them be better prepared for disasters by having insurance in place (where available), a record of assets, an emergency plan, and storage of documents and contacts. inndox climate app is a new digital product specifically designed to help buildings be prepared and recover promptly from the next disaster.

Who is behind inndox?

Inndox Pty Ltd is a Brisbane-based technology company that was established by Trish and Andrew Mackie-Smith in 2017 with the goal of making buildings “safe and sustainable”.  inndox has won awards for its innovation in providing Property Management technology for Homeowners and Builders and has over 3000 properties using inndox. In 2022 Trish was recognized as the Proptech leader of the Year at the Australian Proptech Association inaugural awards.

inndox has been funded and supported by Advance Queensland.

Why should Councils / Government use inndox?

Disasters like floods, cyclones, storm surges, and bushfires are occurring with greater frequency and intensity.  These events cost councils across Australia billions of dollars every year to get back to normal. Anything government can do to reduce this huge and growing cost needs to be leveraged before costs get out of control and start affecting the delivery of other essential services.

Councils (and all levels of government) face the challenge of helping residents accept urgent responsibility to get ready for the next disaster so they are more resilient in coping with these events and recovering from these events.  

inndox now offers an app for Disaster Preparedness as part of everyday home management. Homeowners will now receive timely reminders about disaster prevention measures along with the appropriate resources to help them be prepared. 

How does it work for our residents?

Homeowner residents can set themselves up for free through the Council / Government website.  They will be guided and reminded to prepare an Emergency Plan and Emergency Kit.  They will also have the ability to upload photos of insured items and critical documents like Insurance policies so their insurance claims can be processed more quickly and they are on the road to recovery faster.

They can share the information with other members of the household or with their tenants and property manager.

What about Commercial property?

All commercial properties such as schools, hospitals, shops, offices, and factories can also use inndox climate app. This will help get the community back on its feet after a disaster.

What about Council owned property?

Council-owned / Government-owned assets like sporting club buildings or houses are included and are ideal to use inndox climate technology.  The reminders will help the management committees fulfill their obligations like having insurance and maintenance. The inndox climate account can be accessed by all committee members and easily transferred when someone leaves or a new tenant moves in.

How secure is the resident’s data?

Inndox takes privacy and security very seriously.  We have invested in cyber security so that we have bank-level encryption of all data.  

We use AWS cloud storage and all the data is hosted here in Australia. 

We will never share the resident’s data without their express permission.

Can Council see the Resident’s data?

No. Council can only see the information that they provide to the Resident. The resident's private information is for their eyes only.

What does inndox climate app cost?

One-off Master Account Set-up Fee: from $5,000 ( contact us for a customised quote)

Annual Maintenance Fee: from $5,000 (contact us for a customised quote)

Contact Us for a customised quote.

Can inndox climate app be funded by the federal & state or territory government?

You may be able to source funds under various government initiatives. It is up to each council / government department to indicate how inndox climate app helps their community be more disaster resilient in their grant application. We offer assistance to the council / government department with making the grant application.

What is included in the council set-up fee

In accordance with your specific requirements and the information supplied, we will set up the app with or without your Council logo, relevant images, and the following information provided by you:- 

• Flood resilience information

• Get ready for emergencies information

• Home maintenance guides on before and after disasters

• Household resilience program information - Resident to upload the Licensed contractor quote and contract Construction guides, Home Warranty

• “How to” videos for disaster preparedness e.g. How to make sandbags

• Links to live updates where required - council dashboard, bushfire, flood maps, energex

• Contacts list with name, email, phone, and organisation, including, but not limited to:-

  • Emergency services

  • Council contacts

  • Support services e.g. Lifeline, Red Cross, Salvation army

  • State / territory energy provider contacts

  • Sandbag supplies contacts

  • Any other relevant contacts

• Ongoing Preparedness and maintenance email reminders including:-

  • Preparing an emergency plan

  • Preparing an emergency kit

  • Maintaining important items for the property including generators, pumps, tanks, safety switches, gutter cleaning, loose items, tree pruning, etc.

• Also included with the inndox climate technology system is a Private Folder where residents can include their own personal information which may otherwise be destroyed in a disaster, including insurance details, photos of insured goods, personal documents like ID, wills, certificates, etc and evidence of any equipment or improvements to the property.

Once the system is set up, inndox climate app will “go live” by being made available to all property owners in your community. 

How do residents learn about inndox climate app?

Council and inndox can run a media campaign to encourage Homeowner residents to go to the Council’s website and click on the link to download the inndox “climate app”. Residents can sign up for free for the first 30 days. Council can share the
link for residents to sign up to inndox on their website and marketing materials such as brochures and social media posts.

The inndox climate app can also be promoted during related events where residents are in attendance.

What is included in the Council's annual maintenance fee?

(As mentioned above, this annual expense may potentially be funded under Federal, State, or Territory initiatives)

• Australian-based technical support for answering residents’ technical queries

• Maintenance of secure and private data storage

• Software updates as required

• Communication with council staff of any updates

• Demonstrations to council staff

• Annual check-in meeting or as required

• Assistance with marketing content to promote the council logbook to residents.

What happens if council / government department decides not to continue using inndox?

Council / government can stop at any time by providing 30 days written notice to inndox.

If council decides to stop using inndox, the following sequence is triggered (at the end of the paid maintenance period) to protect council and residents:

1. Residents will be notified that he climate app is no longer sponsored and will be directed to an option to use other inndox products or deactivate the account.

2. Residents that do not wish to use other inndox products, will have 30 days to delete or download data that they uploaded at no cost.

3. If a resident does not respond to any emails, inndox will securely store their data for a period of 5 years on their behalf.  During this time, residents will be able to reactivate their accounts at the going subscription price. This will be useful in the event of a major disaster affecting the resident who may wish to access their data such as photos of insured items.

4. If the resident decides to deactivate their account or we have not heard from the resident for 5 years, their data will be deleted. While the residents have their data on inndox, it will be kept secure and strictly confidential as per the inndox privacy policy.