handover folder

Go Paperless for your Customers

Author

Sarah O'Donovan

There are so many products and services offering to digitise different areas of your business, or your life, that it can be hard to know where to start. Beginning with one part of your process can help to prevent digital overwhelm and allow you to ease into the online world.

Your clients should benefit as much as you do from digitisation, so look at the stages in your design and building process which are currently slowed down by paperwork and potentially frustrating for customers. It’s possible one of these is handover, the point at which a client is usually keen to move in without adhering to important protocol. Digitising this process can help to reduce admin costs and post-build issues, while speeding up progress and improving transparency between yourself and the homeowner.

A competitive option for Australian building professionals is inndox, a fast, inexpensive and secure way for builders to provide a compliant digital handover. Bridging the gap between builder software and property owners, inndox automates the ongoing communication to owners using an online owner-management platform. This includes sharing and retrieving data, maintenance scheduling, warranty alerts and transference to future owners.

With access to tools, such as templates, information cloning, contacts and branding capabilities, and after sales services, including referral opportunities for the life of the property at no extra cost, the system is helping to keep builders out of the office and onsite.

Why going paperless will help you, your client and the environment

How many times have you wished for easier Handovers? Or wanted to find an important project file quickly but couldn’t find it? Going digital may seem daunting, but it can make the entire process so much easier and more efficient for everyone involved, throughout the life of the property. 

Digitising the Handover process can help to reduce admin costs, time, and post-build issues, improve transparency and brand perception, and stop paper wastage – making your company more competitive and environmentally friendly.

go paperless social post image.jpg

Going digital with inndox is a win-win situation for everyone!



inndox helps you maintain your biggest asset

pic-apartment.jpg

How do I set Maintenance Reminders

inndox has a property maintenance feature to help you care for your property.

Step 1. Go to the Maintenance Reminders section on your inndox dashboard

Step 2. Select the View all button

Step 3. Click on Add maintenance button

Step 4. Enter in the details: Title, Due Date, select if Recurring & End date, if additional person for reminder, Who it is scheduled for & add any notes

Step 5. Finally click on Add maintenance item 

Your important maintenance reminder is now scheduled and you will receive alerts from your inndox app, 2 weeks in advance.

Examples of some typical maintenance checks:

  • Annual Termite inspections

  • Annual Pest Sprays

  • 6 monthly gutter cleaning

  • Annual Smoke Alarm battery replacement

  • Annual air-conditioning service

  • 6 monthly window cleaning

  • Monthly garden maintenance

  • Annual timber deck re-coating

  • 5 yearly hot water system valve replacement

  • Annual water tank service

  • Annual water filter replacement

  • Annual pressure wash of pavers, driveways

  • Fortnightly pool checks and cleaning

  • Annual pool equipment inspection

  • Annual carpet cleaning

  • Annual curtain & blind cleaning

Here are some consequences for not caring for your property:

***spending thousands of dollars on repairs such as structural integrity issues (a result of not having your property's timber decking recoated)

***potential fire hazard or drainage issues by not having your guttering cleaned on an annual basis

***termite infestation due to unexpected termite invasion by not having annual termite inspections 

By using inndox to manage all of these important tasks, you will feel more relaxed.

For example, you will have peace of mind that your painter gets notified two weeks in advance when the timber decks need re-coating, your plumber will be notified two weeks before the water tanks, hot water system and refrigerator filter services are due, the air-conditioning technician gets advance notification that you want your air conditioning units serviced, and the window cleaner gets notice that your windows need cleaning. 

No more diarising or simply forgetting. You can become a paper-less and care-free property owner.

Practical Completion: 3 Key Items

The 3 Key items that need to be considered for Practical Completion are:

1.   Minor defects and omissions - these should be recorded on a signed defects document, signed by the Builder (or their representative) and the Client (or their representative). This document should formally acknowledge the times, issues and defects that have been agreed on, and also the defects where there is disagreement. 

2.    Contracted work completed properly. The contracted work needs to be completed in accordance with the Building Codes, Standards, relevant laws, and contract documentation.

3.    Certificates. Some contracts require provision of all inspection certificates, collection of all the necessary Form 16s, and the final inspection certificate known as Form 21. 

These key items are often a condition for the final payment from the Owner. 

Once Practical Completion has been reached and the final payment has been made, all the relevant files are provided to the Owner at handover.

inndox can help you manage your handover and provide the next level of service - a digital handover in a convenient app that helps Owners manage and maintain their biggest asset.



practical completion social post image.jpg

No more worrying about warranties with inndox

Warranties are important to be included in the Handover to the Owner.

Noting the Warranty expiry dates for all the products and household appliances is usually overlooked. It's not until something goes wrong with the equipment, that the Client will search through their Handover records to find the product Warranty that may have already expired. This results in the Client often missing out on a legitimate claim causing them undue expense and inconvenience.

What if a Client calls asking for their Warranty information a number of years after completion? Would you know where to find them? Who was the person responsible for archiving those documents? Your client may expect you to retrieve those details and may get frustrated if a seemingly simple task takes hours to be accomplished.

When using inndox, your Clients get an easy-to-use app with Warranty Expiry options that alert them when the warranty is one month before expiry giving them ample time to check the appliance and make a claim if appropriate. Both you and your Clients get peace of mind having access 24/7 to all the property information including the important documentation for product Warranties.

So next time you get that call from the Client asking you where the Warranty details are, just direct them to their inndox!


warranty post pic.jpg

Why it is important for Builders to always have all documents onsite

Since the recent tower fires in Sydney and Melbourne caused by non-conforming and non-compliant cladding, the National Construction Code has been updated.

For Builders, this means needing to be able to show authorities and clients proof of compliance of all the building materials used in the build and approved installation methods while onsite. Builders should work with all professionals involved in the supply chain for the project with these documents, including the designers, architects, manufacturers, suppliers and trades.

If you don’t have all the information close at hand, you could have your site shut down and be subject to hefty fines, which has already happened to a few building sites in Queensland.

Ultimately, the compliance of the building will rest with the Owner, so this means it is more important than ever for Builders and Developers to provide an enduring record for the Owners at handover.

With inndox, your records are safe, secure and available for the life of the property.

ncc blog pic.jpg

Is it worth using a Building Inspector?

Of course, property should be inspected if you are making an offer to purchase a new home. But really anyone who owns property should use the services of a building inspector from time to time. So whether you are buying, selling, leasing your property or living in it, you will greatly benefit from knowing the condition of the building and how best to deal with any issues found. A seller should get a building and pest inspection report done prior to listing to assist the sale process. A property investor should have regular inspections done on the tenanted property for maintenance and safety reasons. A person living in the building and planning to renovate should talk to a professional building inspector. Anyone living in their building should have ongoing property inspections during the time they own it.

Let’s look at all these scenarios.


 WHEN YOU ARE BUYING YOUR HOME

How exciting, you’ve found a home and you just love it. Emotionally, you’ve moved in already! But wait, don’t forget that all-important inspection report. You will be living in your new home for several years, maybe decades, so make sure you know what you are buying.

Most people nowadays see the value in having the required property inspections carried out on their behalf when buying a property, but I still hear of people who don’t bother and end up buying a dud. Excuses for not getting an inspection include: the property was only two years old; it was a bargain; we ran out of time; we are going to renovate anyway; my brother-in-law had a look at it for me and he is a carpenter.

Not getting an inspection is taking a risk with a huge financial investment. Get it right and you can save thousands of dollars. Get it wrong and it can cost you thousands, maybe tens of thousands. Not only is there the cost of repairs to consider but the time and stress involved with fixing the problems and the opportunity cost of lost capital gains.

I’ve heard horror stories about years of stress and financial hardship they endured because they bought a property without any property inspections. Learn from their mistakes!

Some people are prepared and have done their homework when they are buying a property. They have assessed the property themselves (or used a buyer’s agent). They have visited the property a few times at different times of the day. They have checked with the local council for flood risk. They have asked the selling agent about the sinking fund on a strata property. They have checked that their car fits in the garage, They have asked the agent to see the inndox on the property etc. Even so, they are not professional building inspectors and therefore they need to engage someone who is experienced and suitably qualified to prepare an inspection report for them.

MAINTAINING YOUR HOME

So you go to the dentist once or twice a year to get the pearly whites checked and you have the car serviced regularly too. But the house… “Nah. It can wait, sure it’s my biggest asset but I know what I’m doing”. Wake up people, over the years your property is deteriorating and it needs to be maintained. Sticking your head in the sand does not keep your property in peak condition. Periodic professional building inspections are a good way to keep informed about maintenance needed on the property.

Some homeowners understand they have some maintenance issues so they get some quotes from tradespeople. It becomes confusing when the tradespeople recommended different solutions with widely varying costs. This has left them confused about what to do next. They appreciate getting independent expert advice so they can confidently make the necessary investment with the appropriate scope of work to properly address the issues. Inspectors will usually find other issues that the owner was unaware of that also need attention.

 

WHEN YOU ARE BUYING INVESTMENT PROPERTY

Most property investors will lease their properties to gain rental income. If a rental property is not maintained in a safe condition, then the owner will be in breach of common law, the landlord’s insurance and building insurance conditions. Most tenancy agreements and insurance policies require an owner to maintain the property in a safe condition at all times. Its worth sharing the inndox with the tenant so they know have access to information like operation manuals and Community rules.

The next scenario illustrating when it’s essential to engage a property inspector involves when you are buying an investment property. It will not only save you money when you buy, and potentially increase your return on the property, but it may also save you from defending yourself in court.


Liability you have as a homeowner to your tenant

In the case of Graton v Gillan Investments Pty Ltd, the owner was held to be liable for failing to keep the rental property in a safe condition. The owner was held to have had an obligation at the start of the tenancy to have the property inspected and assessed by a qualified person.

This case has extended the requirements of owners to have regular inspections done by qualified professionals. It is not enough to have property managers doing these inspections. Owners now face increased liability for defects which may have previously not been detected. In this case, the tenant was awarded damages of $100,000 for her injury.

 Property investors need not only obtain a pre-purchase inspection at the time of purchase but also need to have ongoing inspection services including: Building maintenance inspections and Termite inspections.

By utilising a building inspector, you can meet your responsibilities and aid in protecting yourself from litigation and penalties, while also ensuring that the rental property is in a safe and sound condition for the tenants to enjoy.

 Can a property manager inspect my property?

You should make it a practice that at the commencement of each tenancy, and at least every year, a qualified building inspector is engaged to examine the repair and safety of the rental property. A property manager is not qualified to do this. The building inspector’s report should be sent to you (the owner) and the property manager. The report will enable you  to instruct the property manager to arrange any necessary repairs.

PROPERTY MANAGERS

Inspecting buildings for structural defects and safety hazards is a job for a licensed and insured building inspector with suitable experience and training.

The law courts have recently held that a property manager is not considered to be a fit and proper person to inspect a rental property to ensure that the property is in a safe and well maintained condition. Deaths and serious injuries from the collapse of decks, balconies, stairs and floorboards are becoming all too frequent. The landlord (and the property manager as agent of the landlord) may be liable if an accident occurs on an investment property that you own or manage.

If someone is injured or dies while they are at the rental property and this is found to be due to a lack of maintenance that should have been detected by undergoing a regular professional inspection, then the property manager and owner may well be liable.

As I said earlier, by utilising a building inspector, a property manager can meet their responsibility and aid in protecting them- selves (as agent of the landlord) from litigation and penalties while ensuring that the rental property is in a safe condition for the tenants.


Unsafe balcony causes tenant to move out

A property manager knew that the balcony on a small block of flats  was in a poor state of repair and had asked the owner to get it rectified. The owner thought it was a body corporate responsibility and so did not take any action. When the tenant moved in, the property manager told her to watch out for the handrails on the front stairs as they were   a “bit wobbly”.

The tenant arranged for removalists to move her furniture into the property. When the removalist arrived at the property they advised the tenant that they could not safely carry the furniture up the stairs as there were badly decaying stair treads. The tenant found a piece of timber to place onto the stairs to enable the removalists to get up the stairs. When the removalists got to the top of the stairs the balcony floor gave way under foot. The removalists stopped work and took the furniture away stating that it was too unsafe for them to unload the furniture. The tenant was very upset as she had paid a month’s rent and bond in advance and could not occupy the property as she could not get her furniture moved into it.

She approached the property manager about the situation and was offered some temporary accommodation in another property. When the situation did not get resolved after a few weeks, the tenant approached ‘A Current Affair’ and asked them to investigate and report on the matter.

I was then asked to appear on the program and inspect the balcony and access stairs. I found these to be structurally unsound and unsafe. I recommended that the entire balcony and two sets of stairs be replaced.

The licensee of the real estate office admitted that they had sent a young, inexperienced property manager to inspect the balcony and stairs. The young property manager noted on her entry condition report that the handrail was a “bit wobbly” and there was some “flaky paint”. Clearly the property manager lacked the necessary training and expertise to identify structural defects and safety issues. This put the tenant and removalist at serious risk of life and limb.

The program highlighted the unprofessional conduct of the real estate licensee and the lack of care shown by the owner.

 The video of this story featuring Andrew Mackie-Smith from inndox can be viewed at www.buildingpro.com.au/media

 

 WHEN SELLING PROPERTY

When selling, it is important that your property presents well to potential buyers and that you remove any barriers to a sale. If you can provide pre-sale building and pest reports to potential buyers, you can greatly assist the sale process.

The last thing you want is for the Contract of Sale of your property to fall through because the buyer obtains reports (from an inspector working for the buyer) revealing significant structural damage, safety issues or severe termite infestation that you were unaware of.

Advantages of pre-sale inspection reports include:

The seller knows of any major defects or significant timber pest issues in advance, giving them the opportunity to get these sorted out. I can think of many times when the seller has said “the agent recommended that we get you to do the inspection for us although I don’t know why as you won’t find anything wrong, but knock yourself out mate”. Many times I have found major structural damage or a termite infestation and the seller quickly changes their cavalier attitude and wants to know how they can quickly get the issues rectified.

Disclosing defects and fixing problems is worth the effort and expense to help them sell their property.and having the opportunity to fix the problems than hearing about it from a buyer’s solicitor after the contract has been cancelled.

Buyers are more likely to make an unconditional offer as they can rely upon the report provided. This saves them the expense and gets the deal done with less delay.

If the property is going to auction, then buyers are more confident to make a bid. I often get people calling our office desperate for a building and pest inspection to be done on a property that is going to auction within a matter of days.

Sometimes inspectors are fully booked and cannot get the report done before the auction. If the buyers cannot arrange for an inspection to be carried out in time, they may decide not to bid at the auction.

Buyers are less likely to renegotiate a reduced price after the contract has been signed because if there are any building or  pest issues with the property, they already read about them in  the pre-sale report when they entered into the contract. This doesn’t mean that some won’t try, but hey, they knew what they were getting themselves into so it severely limits their bargaining power.

The inspector can discuss the report findings with potential buyers and answer any questions they may have.

Of course setting up an inndox and sharing this with your Real estate sales agent allows them the ability to share the inspection reports with prospective buyers and to eventually transfer the inndox to the new owner.

 

PRO TIP

Some inspectors have a reputation for being overly pedantic. Others are just inexperienced and their reports are not balanced or well written. This can leave the buyer feeling uncertain about whether to proceed with the property purchase or not. A good property report should give confidence to proceed, negotiate a reduction in price or pull out. If the buyer is uncertain, then a cancelled contract will be the likely result. Make sure if you share any property reports through inndox that the buyer can speak with the consultant who prepared the report to clarify any concerns as its easy to mis-interpet some reports.

 Some inspectors will put the pre-sale reports into the name of the eventual purchaser at no extra cost or for a reduced fee. Usually the purchaser will need to agree to the inspector’s standard inspection agreement first. I hope to see our law change so that it becomes mandatory for sellers to provide pre-sale inspection reports to all potential buyers through a digital platform like inndox.

 

BEFORE YOU RENOVATE

Are you planning the big reno? Perhaps you’ve been inspired by the scripted ‘reality’ renovation TV shows? Renovations can be horrendously expensive. I am not a fan of large-scale renovations. They are usually very costly, time-consuming and stressful. Budgets are stretched or many compromises are made. Mistakes happen and lessons are learned.

Rather than renovate, I suggest that clients simply buy a better property instead where the hard work has been done for them. If you are clear about what you want and take the time to look, you can often buy the property that meets your needs without having to renovate. Its easy to store all of your renovation plans, approvals, certificates and more on inndox.

PRO TIP

Add the cost of renovating to the cost of the purchase. Then compare that figure to the cost of renovated properties in the area.

For example, if you are comparing properties and one is a basic house with a “blank canvas yard” and the other property being considered is fully renovated with an extra bedroom and an in-ground concrete swimming pool and costs only $40,000 more, then does it makes sense to buy the unimproved property and spend $120,000 and 12 months of your spare time adding these features? I would always choose to buy a well renovated or newer property that suits your needs if you can afford it. Use inndox and a Council search to look at the history of approvals on the property.

If you really need to renovate or just want to give it a go for the life experience then I strongly recommend that you get an architect or building designer to prepare the plans and specifications (with necessary approvals), so that the work can be competitively tendered for fixed price quotes from at least three licensed builders. This means the builders are all quoting on the same scope of work and you can get the best advantage from the competitive quote environment. Store the quotes in inndox for your records.